#Secrets aura cozumel wedding windows#

#Secrets aura cozumel wedding windows#

The Caesar salad with shrimp at Windows was the best salad I’ve ever had. I hope to see him managing the restaurants and wait staff when we come back to visit! The food at each restaurant was great. He waited on our large group at each of the different restaurants and had great recommendations, got us exactly what we wanted (he even ran to another restaurant for a certain ice cream!), and was very outgoing and congenial. Miguel at Bordeaux was the best waiter I have ever had at any restaurant in the world. The service from other staff at the resort (waiters, repairmen, housekeeping) was also top-notch. It was dead during the week but towards the weekend when other groups showed up, it was a blast! The bartenders at each place made sure we had a great time. We also stopped at the Desires club a couple nights. They would do everything they could to make sure we were having a great time, including snorkeling with us, playing pool volleyball, and leading other special presentations each night – fire show, karaoke, etc. They were amazing! They always had an activity planned and kept our group engaged. That’s where we met the activities team (Julio, Isabel, and Oscar). As others have mentioned, there was some construction going on that was a little distracting when laying on the beach, so we just headed over to the Secrets pool. The resort itself is very beautiful and our room was always clean and the mini fridge stocked. The resort has exceptional food, service, and staff.

We had a large group (16) and the resort staff went above and beyond to accommodate us at every restaurant, activity, and so on.

Warm regards, Justine Pyne eConcierge/Social Media Coordinator Secrets Aura Cozumel stayed at Secrets Aura – Cozumel from October 13–19 for a wedding. We hope to have the honor of welcoming you back to Secrets Aura Cozumel, allowing us the opportunity of providing you a truly wonderful and memorable experience again in the near future. However, it was even more rewarding to hear that you had a positively memorable stay. We recognize that there are other hotels from which you could have chosen to spend your vacation and the fact that you chose our property means a lot to us. Your comments about our property being the breathtaking means so much to us and your additional compliments about our relaxing atmosphere, friendly staff, and enjoyable time spent on our beach and snorkeling was certainly encouraging to our team. Your remarks are very much appreciated as they help us to improve our service, and our product. A group of us went snorkling while their and saw a Barracuda, an Eel and a Nurse Shark! Overall I had a fantatstic time and would definitely recommend it!ĭear KimiT34, Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Take the time to take a look at their Instagram and Facebook accounts and you'll see the pictures and how breath-taking the beach is! Great amenities as well - including beach volleyball and snorkling. Even though I was only there for a short time, I left feeling very relaxed. I would definitely stay at this hotel on my next visit to Cozumel. Our room did have a slight smell when we first checked in but as soon as we made the front desk aware of this it was dealt with immediately. The staff were exceptionally well mannered and very welcoming. There was some construction going on by one of the pools which was a bit noisy, however there are a number of pools to choose from - so we simply moved to a different one. The property is extremely clean and well kept. I staied at Secrets Aura over the this past weekend, Oct 18-21, and had such a great time! The property is absolutely breathtaking with its beach views! I could have literally laid by the pool looking out on the beach the netire time.